For all products purchased and solutions offered, the refund process will be initiated only if the client had not received the license key from Apphitect. Apphitect' products are all downloadable/receivable software, and refund will not be issued if the files/license keys are already sent. The responsibility is upon the customer to understand and agree to the same before purchasing from our site.
The responsibility of setting up the server belongs to the customer. Apphitect will be responsible for server installation. However, in exceptional cases, the responsibility of both setting up of the server and the installation may have to be done by the client.
The ultimate decision of granting or rejecting a refund rests solely at the company's discretion.
Support Issues: Where the client has not been provided any technical assistance or adequate response consecutively for more than 4 business days, then the client is by default entitled for a refund.