7+ Best CPaaS Companies of 2024 – CPaaS Features & Comparison
Published On September 13th, 2024 Communication
Communication Platform as a Service (CPaaS) is a life-safer that combines all communication features in a single existing ecosystem.
Integrating handy in-app communication features in a single interface is a game changer, whether for customer support, marketing, or enterprise internal collaboration.
But from which CPaaS provider?
The CPaaS market is highly competitive, with numerous CPaaS companies. However, the projected market size is to reach $50-60 billion by 2030.
To navigate both, this blog will help you achieve a top-notch communication stack. We’ve listed the best CPaaS companies in the industry and categorized them as top 7 based on our personal experience.
Table of Contents
What is CPaaS?
Communication Platform as Software is a cloud-based platform that comes with APIs and SDKs for developers and users to integrate communication facilities into existing applications easily.
CPaaS eliminates the effort of building the chat application from scratch, instead providing an environment to combine all communication stacks.
This includes instant messaging, voice conferencing, video conferencing, speech recognition, contact center solutions, and social media collaboration.
Real-Time Benefits of CPaaS for Enterprises & Individuals
Even in 2024, the rise of CPaaS among users is not yet saturated. There are many potential reasons behind the base of excellent communication.
Some of the benefits of a Communication Platform as a Service include:
✅ Building a Communication Stack is Never Easy Before
With the collection of multiple communication channels in a single interface. Well, which benefit will go beyond this?!
Instead of relying on the huge development team and follow-up meetings to build communication software from scratch, CPaaS cut down all of that except your expectations.
With single in-app chat API integration into existing apps or software you can experience CPaaS as its peak operational model without spending more time and cost.
✅ Bridging Communication with Quality & Quantity
Whether it’s about call quality or feature quantity, CPaaS balances both with the center focus of security.
All your conversation threads in CPaaS platforms are completely secured with encryption (based on the providers) and ensure the other security features as well as industry compliance.
In terms of communication, this unified solution offers top-notch customer experience with multi-channel engagement and real-time analytics. Gathering all this information in a single platform makes it ideal for agents and users to stay connected with the quality.
✅ Minimizing Cost & Maximizing Operational Efficiency
In many ways! CPaaS provides enterprises and organizations with reliable, cost-effective, and secure communication.
How about all these cut-down costs associated with development, maintenance, and deployment? That’s the CPaaS for businesses.
With these well-organized CPaaS solutions, your development sprints can be reduced to a few. Your provider can handle the regular updates and ongoing maintenance, which is comparatively less with your development team.
CPaaS solutions offer vast advantages to businesses or individuals. However, as this article suggests, it also depends on the CPaaS companies.
Before moving to the provider list, let’s find out the features to split and narrow the surges.
Features of CPaaS to Look For in CPaaS Companies
To adapt the full potential of CPaaS for your business or use case, consider some of the features necessary that your CPaaS platform must include.
➡️ Flexibility & Scalability
Look for the flexible and scalable options of your CPaaS platform for easy integration. This includes the customization of APIs and SDKs and scalable infrastructure to upscale based on the requirements.
➡️ Integrations
To extend the platform’s capabilities, integrating with third-party channels supports more functionality based on each business’s specific needs. These integrations include CRM, email, calendar, and contacts.
➡️ Self-Hosted Platform
Since CPaaS provides a cloud-based solution, considering a self-hosted option as a hybrid model offers complete customization over features, the visual look of the platform, and the infrastructure. Enterprises that need customization can consider self-hosted CPaaS providers.
➡️ Security & Privacy
Considering security and privacy in CPaaS companies ensures the platform’s confidentiality and integrity to protect your data. The platform should have encryption in place and undergo consistent security audits.
➡️ Ease of Use
Above all, there’s no point in dumping features without clear control and navigation within the platform. This includes API integrations, too. Many CPaaS providers offer pre-built UI kits to customize and dedicated teams to support.
Now, let’s move on to our anticipated part of our blog: best CPaaS provider companies of 2024.
Best CPaaS Provider Companies of 2024
To ensure you’re buying the best CPaaS solutions, featuring the following top 7 selections: MirrorFly, Apphitect, Fonada, Twilio, Ringcenteral, BrightLink, Telnyx, and Vonage.
1. MirrorFly: A Leading CPaaS Platform with Customization
Make Sure You’re Choosing the Best CPaaS Companies, featuring the following top 7 selections: MirrorFly, Apphitect, Fonada, Twilio, Ringcenteral, Telnyx, and Bandwidth.
Key Features of this Communication Platform
❇️ 1000+ In-App Communication Features: MirrorFly CPaaS platform is built with extensive modern communication app features, based on users’ and enterprise expectations.
❇️ Self-Hosted CPaaS Solution: MirrorFly offers self-hosted APIs and SDKs, which allow for 100% customization and flexibility in features, branding, and more.
❇️ Omnichannel Communication: Combining all communication channels in a single interface, MirrorFly also combines the most advanced features of chat, voice, and video calls in high quality and low latency.
❇️ Contact Center Solution: For better customer experience and agent productivity, integrating contact center solutions provide features like call routing, SIP/VoIP calls, call queuing, call monitoring and analytics.
❇️ Custom Security: Built with end-to-end encryption, each and every thread will be encrypted with advanced multimedia storage security. Additional security features include biometric authentication, LDAP/SSO, HIPAA, and GDPR compliance.
Ins and Outs of MirrorFly CPaaS Solutions
- Multi platform support and compatibility
- 200+ dedicated engineers for all technical needs
- 100% customization & pre-built UI kits
- Third-party integrations
- Flexible hosting
- Complete source code ownership with self-hosted solution
- No free trial available
2. Apphitect: A Self-hosted CPaaS Solution
Apphitect is a leading provider of CPaaS, well known for its self-hosted solutions with extreme customization for enterprises. This communication platform covers a complete suite of communication channels, including instant messaging, voice calls, video conferencing, social media integration, and more.
Key Features of Apphitect
❇️ End-to-End Communication Channels: Apphitect providers complete enterprise communication tools with easy customization.
❇️ Self-hosted Solutions: Apphitect CPaaS APIs and SDKs are flexible and customizable in features and deployment.
❇️ Enterprise Grade Security: As a leading provider, Apphitect offers custom security with industry compliance, including HIPAA and GDPR. Its data is encrypted for each conversation.
❇️Scalability: Based on the enterprise’s needs and requirements, this CPaaS platform is highly scalable and can be extended with any third-party integrations.
Ins and Outs of Apphitect
- Custom API integrations
- End-to-End Encryption
- Third-Party Integrations
- Contact Center Solutions
- Pre-Built UI Kits
- 100% Customization
3. Fonada: Premier CPaaS Provider for Customer Engagement
Fonada is another leading CPaaS company specializing in text-based communication. With pre-built solutions and a chat API, businesses can easily integrate CPaaS with any ecosystem.
Key Features of the Fonada CPaaS Platform
❇️ Text Communication Platform: This CPaaS solution is dedicatedly built for SMS business interactions, making it ideal for messaging-based engagements.
❇️ CRM Integrations: For better support capabilities, workflow management, and data analytics, Fonada supports external CRM integration.
❇️ Strong Customer Support: Fonada offers robust customer support ensuring prompt assistance and complete support.
❇️ Customer Engagement: Along with text messaging, Fonada CPaaS platform providers voice, video call capabilities and virtual call center solutions.
Ins and Outs of Fonada CPaaS
- SMS based interactions
- Omnichannel messaging
- Call center solutions
- Seven days free trial
- Limited communication features
4. Twilio: Global CPaaS Provider with Diverse Channels
Twilio is a global CPaaS provider with vast communication features through a flexible chat API and SDK. With Twilio, CPaaS enterprises can gain direct access to text messaging, voice, and video conferencing, as well as other convenient tools to manage all these communication features in one place.
Key Features of Twilio CPaaS Company
❇️ Programmable APIs: Twilio offers both UCaaS and CPaaS solutions through programmable voice, text, and video APIs. CPaaS is custom-built for different industries, including healthcare, retail, and more.
❇️ Scalability: Twilio’s CPaaS solutions are flexible enough to grow with business without any additional or external infrastructure. Enterprises can customize the platform based on their business needs and requirements.
❇️ End-to-End Communication Channels: Twilio CPaaS not only provides voice solutions but is also integrated with various communication channels, catering to multiple modes of communication.
❇️ Analytics and Insights: With this CPaaS company, the analytics tools offer more valuable insights about call quality and call performance to optimize and enhance strategies for better customer experience.
Ins and Outs of Twilio
- Developer friendly tools
- Encrypted calls and messages
- Support system and community
- Complexity in customization
- Additional cost for integrations
5. RingCentral: All in One CPaaS Platform
RingCentral offers complete CPaaS features and top cloud communication tools for enterprise telecom communication. This CPaaS platform can be easily integrated with the existing RingCentral office suite and allows you to customize all communication features as you want.
Key Features of RingCentral
❇️ Rich Communication Features: RingCentral CPaaS solutions cover diverse communication features such as call management, WhatsApp Business API, file sharing, and easy integrations.
❇️ High-End Security: The security features of this provider include encryption, multi-factor authentication, and enterprise-grade security.
❇️ Customer Support: RingCentral provides detailed resources, API documentation, and smooth customer assistance for better integration and support.
Ins and Outs of RingCentral
- All in one communication platform
- More scalable
- Global reach with international operational efficiency
- Mobile access
- Limited customization
- Complex pricing plans
6. NUSO Formerly BrightLink ( VoIP Based CPaaS Provider Company)
NUSO, formerly known as BrightLink, is well known for its unified communication as a service(UCaaS). This platform provides advanced cloud telephone solutions with VoIP call capabilties. Some of the major features include virtual numbers, auto-dialers, outbound call automation, and missed call services.
Key Features of this Communication Platform
❇️ Ease of Use: NUCO’s CPaaS tools are user-friendly and make it simple for enterprises to integrate communication features easily into any existing apps or websites.
❇️ Versatility: As the leading CPaaS provider, this platform offers diverse communication features, stacks, and cloud tools for businesses and allows them to pick based on their needs.
❇️ Infrastructure: NUCO has robust and strong technological support, making it an advantage for users to scale their communication needs to any extent.
Ins and Outs of NUCO
- UCaaS channels
- Cloud telephony solutions
- SIP trunking
- Voice and text messaging
- Reliable CPaaS solutions
7. Telnyx: Suite of CPaaS for Enterprises
Telynx is a global service provider of CPaaS with a low latency and high uptime network for enterprises worldwide. This communication platform company provides voice calls, SMS, faxes, and other services. The integration of APIs brings more communication functionalities into existing systems.
Key Features of Telnyx CPaaS Solutions
❇️ Call Management: The call analytics and management system from Telynx includes call routing and a customizable IVR system to manage customer calls efficiently.
❇️ API Integration: Telynx provides custom third-party API integrations into existing systems to add more functionality.
❇️ Secure Calling: As a secured CPaaS platform, Telynx establishes end-to-end encryption for all calls and messages.
❇️ Analytics: To manage, monitor and improve the performance of the calls quality in the detailed analytic dashboard.
Ins and Outs of Telynx
- Elastic SIP trunking
- End-to-end encryption
- Custom integrations
- Costly international calls
- Limited customer support
8. Bandwidth: Best CPaaS API Provider
If you want to develop and launch business applications along with CPaaS, Bandwidth will be the right choice. This platform supports communication infrastructure for voice, messaging, and business phone numbers. As a leading CPaaS provider, Bandwidth offers advanced features such as cloud media processing and phone number management.
Key Features of Bandwidth CPaaS Solutions:
❇️ Contact Center: Bandwidth supports both inbound and outbound call management for agent productivity and best customer experience.
❇️ Voice & SMS API: The easy integration of voice and SMS API establishes a real-time connection between customers and enterprises.
❇️ Network Orchestration: Bandwidth automates and coordinates various communication networks and services to deliver a seamless communication experience.
Ins and Outs of Bandwidth
- API integrations
- Cloud based analytics and reporting tools
- Phone number management
- Limited customer support
- Complex setup process
- Limited integrations
Final Thoughts
Choosing the best CPaaS company is not an easy task. That’s why we spend our time analyzing each provider to share our list. Still, if you find this so wide and does not cover what you’ve expected in the single provider, we’ve another plan for you.
Choosing a self-hosted CPaaS provider can give you the advantage of picking up the features your business actually needs. This saves integration time, research on compatible CPaaS companies, and the cost associated with customization.MirrorFly and Apphitect will be the best choices to get started with to narrow down the self-hosted providers.
Frequently Asked Questions:
What pricing models are available for CPaaS?
Many CPaaS companies typically offer different pricing models based on business needs and usage patterns. The common CPaaS pricing models are pay-as-you-go: This is charged based on the actual usage. Another pricing model is the self-hosted solution: the cost is one-time upfront to get all source code access and can be customizable anytime.
Who are some of the leading CPaaS providers?
Some of the leading CPaaS providers are MirrorFly, Apphitect, Twliio, and MessageBird as they provide multi-channel communication channels through flexible APIs and SDKs.
What are the security features of CPaaS platforms?
CPaaS companies and platforms prioritize security to protect in and out of all conversation threads and to protect customer data with industry regulations. Some of the standard security features of CPaaS include data encryption, compliance with industry standards, and regular security audits and assessments.
Why should businesses consider using CPaaS?
CPaaS delivers many features and benefits for businesses to enhance communication capabilities without developing any application or software from scratch. CPaaS also provides omnichannel communications in a cost-efficient way.
Related Articles:
- How What Is CPaaS? Communications Platform as a Service Explained
- UCaaS vs CPaaS : What’s the Difference & How to Choose?
- How 7 Industries Benefit from CPaaS Solutions: A Full Review
- Top CPaaS Providers for 2024: CPaaS Market Leaders
Looking To Build Your Own Communication App?
Get our enterprise-grade communication solution, that can be set up on your company servers.
Request Demo
100% customizable-
White-label solution
-
Full source code
Communication Platform as a Service (CPaaS) is a life-safer that combines all communication features in a single existing ecosystem.
Integrating handy in-app communication features in a single interface is a game changer, whether for customer support, marketing, or enterprise internal collaboration.
But from which CPaaS provider?
The CPaaS market is highly competitive, with numerous CPaaS companies. However, the projected market size is to reach $50-60 billion by 2030.
To navigate both, this blog will help you achieve a top-notch communication stack. We’ve listed the best CPaaS companies in the industry and categorized them as top 7 based on our personal experience.
Table of Contents
What is CPaaS?
Communication Platform as Software is a cloud-based platform that comes with APIs and SDKs for developers and users to integrate communication facilities into existing applications easily.
CPaaS eliminates the effort of building the chat application from scratch, instead providing an environment to combine all communication stacks.
This includes instant messaging, voice conferencing, video conferencing, speech recognition, contact center solutions, and social media collaboration.
Real-Time Benefits of CPaaS for Enterprises & Individuals
Even in 2024, the rise of CPaaS among users is not yet saturated. There are many potential reasons behind the base of excellent communication.
Some of the benefits of a Communication Platform as a Service include:
✅ Building a Communication Stack is Never Easy Before
With the collection of multiple communication channels in a single interface. Well, which benefit will go beyond this?!
Instead of relying on the huge development team and follow-up meetings to build communication software from scratch, CPaaS cut down all of that except your expectations.
With single in-app chat API integration into existing apps or software you can experience CPaaS as its peak operational model without spending more time and cost.
✅ Bridging Communication with Quality & Quantity
Whether it’s about call quality or feature quantity, CPaaS balances both with the center focus of security.
All your conversation threads in CPaaS platforms are completely secured with encryption (based on the providers) and ensure the other security features as well as industry compliance.
In terms of communication, this unified solution offers top-notch customer experience with multi-channel engagement and real-time analytics. Gathering all this information in a single platform makes it ideal for agents and users to stay connected with the quality.
✅ Minimizing Cost & Maximizing Operational Efficiency
In many ways! CPaaS provides enterprises and organizations with reliable, cost-effective, and secure communication.
How about all these cut-down costs associated with development, maintenance, and deployment? That’s the CPaaS for businesses.
With these well-organized CPaaS solutions, your development sprints can be reduced to a few. Your provider can handle the regular updates and ongoing maintenance, which is comparatively less with your development team.
CPaaS solutions offer vast advantages to businesses or individuals. However, as this article suggests, it also depends on the CPaaS companies.
Before moving to the provider list, let’s find out the features to split and narrow the surges.
Features of CPaaS to Look For in CPaaS Companies
To adapt the full potential of CPaaS for your business or use case, consider some of the features necessary that your CPaaS platform must include.
➡️ Flexibility & Scalability
Look for the flexible and scalable options of your CPaaS platform for easy integration. This includes the customization of APIs and SDKs and scalable infrastructure to upscale based on the requirements.
➡️ Integrations
To extend the platform’s capabilities, integrating with third-party channels supports more functionality based on each business’s specific needs. These integrations include CRM, email, calendar, and contacts.
➡️ Self-Hosted Platform
Since CPaaS provides a cloud-based solution, considering a self-hosted option as a hybrid model offers complete customization over features, the visual look of the platform, and the infrastructure. Enterprises that need customization can consider self-hosted CPaaS providers.
➡️ Security & Privacy
Considering security and privacy in CPaaS companies ensures the platform’s confidentiality and integrity to protect your data. The platform should have encryption in place and undergo consistent security audits.
➡️ Ease of Use
Above all, there’s no point in dumping features without clear control and navigation within the platform. This includes API integrations, too. Many CPaaS providers offer pre-built UI kits to customize and dedicated teams to support.
Now, let’s move on to our anticipated part of our blog: best CPaaS provider companies of 2024.
Best CPaaS Provider Companies of 2024
To ensure you’re buying the best CPaaS solutions, featuring the following top 7 selections: MirrorFly, Apphitect, Fonada, Twilio, Ringcenteral, BrightLink, Telnyx, and Vonage.
1. MirrorFly: A Leading CPaaS Platform with Customization
Make Sure You’re Choosing the Best CPaaS Companies, featuring the following top 7 selections: MirrorFly, Apphitect, Fonada, Twilio, Ringcenteral, Telnyx, and Bandwidth.
Key Features of this Communication Platform
❇️ 1000+ In-App Communication Features: MirrorFly CPaaS platform is built with extensive modern communication app features, based on users’ and enterprise expectations.
❇️ Self-Hosted CPaaS Solution: MirrorFly offers self-hosted APIs and SDKs, which allow for 100% customization and flexibility in features, branding, and more.
❇️ Omnichannel Communication: Combining all communication channels in a single interface, MirrorFly also combines the most advanced features of chat, voice, and video calls in high quality and low latency.
❇️ Contact Center Solution: For better customer experience and agent productivity, integrating contact center solutions provide features like call routing, SIP/VoIP calls, call queuing, call monitoring and analytics.
❇️ Custom Security: Built with end-to-end encryption, each and every thread will be encrypted with advanced multimedia storage security. Additional security features include biometric authentication, LDAP/SSO, HIPAA, and GDPR compliance.
Ins and Outs of MirrorFly CPaaS Solutions
- Multi platform support and compatibility
- 200+ dedicated engineers for all technical needs
- 100% customization & pre-built UI kits
- Third-party integrations
- Flexible hosting
- Complete source code ownership with self-hosted solution
- No free trial available
2. Apphitect: A Self-hosted CPaaS Solution
Apphitect is a leading provider of CPaaS, well known for its self-hosted solutions with extreme customization for enterprises. This communication platform covers a complete suite of communication channels, including instant messaging, voice calls, video conferencing, social media integration, and more.
Key Features of Apphitect
❇️ End-to-End Communication Channels: Apphitect providers complete enterprise communication tools with easy customization.
❇️ Self-hosted Solutions: Apphitect CPaaS APIs and SDKs are flexible and customizable in features and deployment.
❇️ Enterprise Grade Security: As a leading provider, Apphitect offers custom security with industry compliance, including HIPAA and GDPR. Its data is encrypted for each conversation.
❇️Scalability: Based on the enterprise’s needs and requirements, this CPaaS platform is highly scalable and can be extended with any third-party integrations.
Ins and Outs of Apphitect
- Custom API integrations
- End-to-End Encryption
- Third-Party Integrations
- Contact Center Solutions
- Pre-Built UI Kits
- 100% Customization
3. Fonada: Premier CPaaS Provider for Customer Engagement
Fonada is another leading CPaaS company specializing in text-based communication. With pre-built solutions and a chat API, businesses can easily integrate CPaaS with any ecosystem.
Key Features of the Fonada CPaaS Platform
❇️ Text Communication Platform: This CPaaS solution is dedicatedly built for SMS business interactions, making it ideal for messaging-based engagements.
❇️ CRM Integrations: For better support capabilities, workflow management, and data analytics, Fonada supports external CRM integration.
❇️ Strong Customer Support: Fonada offers robust customer support ensuring prompt assistance and complete support.
❇️ Customer Engagement: Along with text messaging, Fonada CPaaS platform providers voice, video call capabilities and virtual call center solutions.
Ins and Outs of Fonada CPaaS
- SMS based interactions
- Omnichannel messaging
- Call center solutions
- Seven days free trial
- Limited communication features
4. Twilio: Global CPaaS Provider with Diverse Channels
Twilio is a global CPaaS provider with vast communication features through a flexible chat API and SDK. With Twilio, CPaaS enterprises can gain direct access to text messaging, voice, and video conferencing, as well as other convenient tools to manage all these communication features in one place.
Key Features of Twilio CPaaS Company
❇️ Programmable APIs: Twilio offers both UCaaS and CPaaS solutions through programmable voice, text, and video APIs. CPaaS is custom-built for different industries, including healthcare, retail, and more.
❇️ Scalability: Twilio’s CPaaS solutions are flexible enough to grow with business without any additional or external infrastructure. Enterprises can customize the platform based on their business needs and requirements.
❇️ End-to-End Communication Channels: Twilio CPaaS not only provides voice solutions but is also integrated with various communication channels, catering to multiple modes of communication.
❇️ Analytics and Insights: With this CPaaS company, the analytics tools offer more valuable insights about call quality and call performance to optimize and enhance strategies for better customer experience.
Ins and Outs of Twilio
- Developer friendly tools
- Encrypted calls and messages
- Support system and community
- Complexity in customization
- Additional cost for integrations
5. RingCentral: All in One CPaaS Platform
RingCentral offers complete CPaaS features and top cloud communication tools for enterprise telecom communication. This CPaaS platform can be easily integrated with the existing RingCentral office suite and allows you to customize all communication features as you want.
Key Features of RingCentral
❇️ Rich Communication Features: RingCentral CPaaS solutions cover diverse communication features such as call management, WhatsApp Business API, file sharing, and easy integrations.
❇️ High-End Security: The security features of this provider include encryption, multi-factor authentication, and enterprise-grade security.
❇️ Customer Support: RingCentral provides detailed resources, API documentation, and smooth customer assistance for better integration and support.
Ins and Outs of RingCentral
- All in one communication platform
- More scalable
- Global reach with international operational efficiency
- Mobile access
- Limited customization
- Complex pricing plans
6. NUSO Formerly BrightLink ( VoIP Based CPaaS Provider Company)
NUSO, formerly known as BrightLink, is well known for its unified communication as a service(UCaaS). This platform provides advanced cloud telephone solutions with VoIP call capabilties. Some of the major features include virtual numbers, auto-dialers, outbound call automation, and missed call services.
Key Features of this Communication Platform
❇️ Ease of Use: NUCO’s CPaaS tools are user-friendly and make it simple for enterprises to integrate communication features easily into any existing apps or websites.
❇️ Versatility: As the leading CPaaS provider, this platform offers diverse communication features, stacks, and cloud tools for businesses and allows them to pick based on their needs.
❇️ Infrastructure: NUCO has robust and strong technological support, making it an advantage for users to scale their communication needs to any extent.
Ins and Outs of NUCO
- UCaaS channels
- Cloud telephony solutions
- SIP trunking
- Voice and text messaging
- Reliable CPaaS solutions
7. Telnyx: Suite of CPaaS for Enterprises
Telynx is a global service provider of CPaaS with a low latency and high uptime network for enterprises worldwide. This communication platform company provides voice calls, SMS, faxes, and other services. The integration of APIs brings more communication functionalities into existing systems.
Key Features of Telnyx CPaaS Solutions
❇️ Call Management: The call analytics and management system from Telynx includes call routing and a customizable IVR system to manage customer calls efficiently.
❇️ API Integration: Telynx provides custom third-party API integrations into existing systems to add more functionality.
❇️ Secure Calling: As a secured CPaaS platform, Telynx establishes end-to-end encryption for all calls and messages.
❇️ Analytics: To manage, monitor and improve the performance of the calls quality in the detailed analytic dashboard.
Ins and Outs of Telynx
- Elastic SIP trunking
- End-to-end encryption
- Custom integrations
- Costly international calls
- Limited customer support
8. Bandwidth: Best CPaaS API Provider
If you want to develop and launch business applications along with CPaaS, Bandwidth will be the right choice. This platform supports communication infrastructure for voice, messaging, and business phone numbers. As a leading CPaaS provider, Bandwidth offers advanced features such as cloud media processing and phone number management.
Key Features of Bandwidth CPaaS Solutions:
❇️ Contact Center: Bandwidth supports both inbound and outbound call management for agent productivity and best customer experience.
❇️ Voice & SMS API: The easy integration of voice and SMS API establishes a real-time connection between customers and enterprises.
❇️ Network Orchestration: Bandwidth automates and coordinates various communication networks and services to deliver a seamless communication experience.
Ins and Outs of Bandwidth
- API integrations
- Cloud based analytics and reporting tools
- Phone number management
- Limited customer support
- Complex setup process
- Limited integrations
Final Thoughts
Choosing the best CPaaS company is not an easy task. That’s why we spend our time analyzing each provider to share our list. Still, if you find this so wide and does not cover what you’ve expected in the single provider, we’ve another plan for you.
Choosing a self-hosted CPaaS provider can give you the advantage of picking up the features your business actually needs. This saves integration time, research on compatible CPaaS companies, and the cost associated with customization.MirrorFly and Apphitect will be the best choices to get started with to narrow down the self-hosted providers.
Frequently Asked Questions:
What pricing models are available for CPaaS?
Many CPaaS companies typically offer different pricing models based on business needs and usage patterns. The common CPaaS pricing models are pay-as-you-go: This is charged based on the actual usage. Another pricing model is the self-hosted solution: the cost is one-time upfront to get all source code access and can be customizable anytime.
Who are some of the leading CPaaS providers?
Some of the leading CPaaS providers are MirrorFly, Apphitect, Twliio, and MessageBird as they provide multi-channel communication channels through flexible APIs and SDKs.
What are the security features of CPaaS platforms?
CPaaS companies and platforms prioritize security to protect in and out of all conversation threads and to protect customer data with industry regulations. Some of the standard security features of CPaaS include data encryption, compliance with industry standards, and regular security audits and assessments.
Why should businesses consider using CPaaS?
CPaaS delivers many features and benefits for businesses to enhance communication capabilities without developing any application or software from scratch. CPaaS also provides omnichannel communications in a cost-efficient way.
Related Articles:
- How What Is CPaaS? Communications Platform as a Service Explained
- UCaaS vs CPaaS : What’s the Difference & How to Choose?
- How 7 Industries Benefit from CPaaS Solutions: A Full Review
- Top CPaaS Providers for 2024: CPaaS Market Leaders
Looking To Build Your Own Communication App?
Get our enterprise-grade communication solution, that can be set up on your company servers.
Request Demo-
100% customizable
-
White-label solution
-
Full source code
