Voice API Use Cases for a Next-Gen Customer Experience

Unarguably, the best relationship between customers and brands is built on good communication. Before or after a product or service purchase, customers demand and expect personalized experiences. 

In this unmatched interactive model, voice calls play an inevitable part, as most Gen Y customers expect. 

“According to a Forrester report, 73% of consumers prefer speaking to a live agent to resolve issues.”

In this blog, let’s explore how voice API supports brands and how brands support customer expectations.

What is Voice Call API

Voice API is a set of tools that developers can use to build or integrate voice-based applications. These pre-built APIs replace traditional public switched telephone network (PSTN) applications with internet-based applications.

Rather than developing from scratch, this sophisticated voice-calling API offers flexible time and cost savings to create a rich and personalized customer experience.

Choosing the voice API providers plays an unavoidable part in enabling top-notch customer experience. 

To choose the best, let’s determine the voice call API features.

Features of Voice Call API

For a better millennial experience and choosing the right voice SDK, understanding the core features is crucial. 

• Text to Speech: Voice API can convert text-based input into speech for callers in multiple languages and accents. This feature of API breaks the limitations of voice call connections across languages and people with differently abled challenges. 
  
• Group Voice Calling: Voice conferencing sets an interactive stage for Gen Y customers, which helps in various use cases, such as social collaboration, service and support, internal collaboration, and more.

Voice API Use Cases – For End-to-End Millennials CX Experience

Audio call API can be used to enable a variety of use cases based on business and application functionality. Some of them are:

• Voice Based Reminders: Voice call APIs help developers integrate online reminders for appointments, tasks, and deadlines to keep people organized, especially Gen Y customers. For instance, banks can use voice chat to keep customers alert of EMIs, server issues, or credit card payments. 
• Voice Guides: For apps used by packing firms or food delivery agents, users adding the ability to add voice instructions regarding landmarks and directions to their destinations would be a terrific value boost. Voice APIs facilitate the addition of this feature to the applications.

What Makes a Good Voice API?

The use case depends on the industry niche and business requirements that elevate the voice API functionalities to the next level. 

However, how do you choose the voice API that supports you in each aspect? Here’s the list that you can rely on to select the best voice-calling API.

• Customization: Look for voice conferencing API providers with customization options. With the self-hosted SDKs, you can personalize the features and visualization. This provides Gen Y customers with a personal connection with your app, among other chat apps.
• Scalability: None of the voice chat apps are built with tailored solutions. Don’t limit your capability by restricting scalability to enterprise infrastructure. Look for a scalable API to add and edit. 

MirrorFly the Go-to Solution for Voice Chat App

With the custom solution and self-hosted voice API, MirrorFly offers end-to-end voice calling functionalities for Gen Y customers across industries. 

With 100+ interactive in-app communication features and flexible hosting, developers rely on  MirrorFly as their go-to platform. Some of the other features of this White-Label Voice API are

• Real-time instant messaging
• Unlimited 1:1 and group conferencing
• WebRTC based video conferencing
• SIP/VoIP calls
• Contact center solution

Get in touch with MirrorFly to know more about pricing and the features that you can easily build on your own app.