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Blog » Communication » Best 7 Omnichannel Contact Center Softwares For 2024
Explore the top 7 omnichannel contact center softwares for your platform, with its features and pricing details.
The way businesses provide support to customers has changed a lot. Unlike traditional support, brands have adopted new ways of helping customers, in all possible ways.
Customers need not go through long IVRs and waiting tones to reach a support agent. They can simply chat via the business’s app, or call them directly to get the support they need.
An omnichannel contact center is a customer service software that handles customer interactions via multiple channels including chat, video and voice. Customers can seamlessly switch to channels that they are comfortable with.
In fact, this is the reason why customers stick on to a brand for long years. They get the support they need right on time.
Now, if you are a business owner looking for ways to implement this omnichannel contact centre software service, we’ve got you covered.
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Understanding this, our team has ranked & reviewed the best omnichannel contact center softwares available in industry. Here we go!✔️MirrorFly, ✔️Convin, ✔️Convoso, ✔️3CX, ✔️Five9, ✔️BetterCommerce, ✔️Bright Pattern.
MirrorFly is a leading in-app communication provider that offers highly scalable omnichannel communication capabilities like video, voice and chat to set up your contact center platform.
With its boasting topic-based chat and SIP/ VoIP calls, MirrorFly marks itself as the top player in offering all the features that a successful contact center needs. Above this, the features are completely customizable and in fact you can host your app on your own premise.
What is the pricing of MirrorFly?
MirrorFly is available for a custom plan based on your needs. You can always contact their team of experts to discuss your requirements, budget and substantial cost.
Where can you contact the MirrorFly team?
Click here to get connected with the MirrorFly Team.
Convin is an AI-powered omnichannel contact center solution that is hosted on the cloud. What’s interesting about Convin is that it uses conversation intelligence to foster sales growth with virtual assistance. You can use this contact center to audio your channels.
Convin focuses on improving customer experience and agent performance by automating sales calls with data-driven insights. They stand out from the competitors by offering real-time guidance, conversation sentiment analysis, automated quality assurance, and automated agent coaching.
There are several reasons to choose Convin, but we’d say ‘Quality of customer experience’ is something why you can go for this solution.
What is the pricing of Convin?
Convin is available in 6 different custom packages:
You may need to contact Convin’s team to request a quote.
Convoso is a cloud-based contact center solution founded in 2006. This platform focuses on helping businesses multiply their leads and convert more sales by offering strong solutions including automated multi-channel follow-up, redial logic and caller ID reputation management.
Your sales or lead generation teams will love this platform for it implements intelligent real-time reporting and automation tools that are really helpful for agents.
Convoso offers its contact center software for a custom plan. You may need to contact their sales team to request the pricing quote.
When it comes to UCaaS (Unified Communications as a Service), 3CX is a popular player in the market. It makes call management easy with call routing, call queue strategies and skill-based routing.
It helps you reduce the need for multiple communication platforms, by combining unified communication features like video, voice and chat features with contact center features.
If you do not require an advanced AI solution for your omnichannel communication platform, but are only looking for an user-friendly solution, you can go for 3CX.
What is the pricing of 3CX?
Five9 is a leading omnichannel contact center software that focuses on offering businesses a rich set of features for supporting customers. And the best part is, you do not require any complex infrastructure to set up this solution.
You can easily customize their solution and connect it to your existing CRM or business solution, without any complexity. Plus, you can also add 300+ third-party softwares, and seamlessly expand the capabilities of your app.
Bettercommerce is an e-commerce solution that helps businesses build and manage their own online stores with its omnichannel contact center platform Since 2015, this platform offers unique solutions to mid-market retailers and brands.
While this platform does not specifically offer a contact center solution, this is a great option if you’d like to set up or scale your online stores.
No official information is available on the internet about the cost of BetterCommerce. You may need to check with their team of experts to inquire about the cost.
Bright Pattern is a cloud-based omnichannel contact center solution that helps you unify customer interactions across multiple channels like video, voice and chat. It comes with built-in analytics to identify the needs of customers and optimize the support accordingly.
With strong AI-powered features and cloud-based infrastructure, Bright Pattern has established itself as a trustworthy omnichannel contact center software solution.
check with their team of experts to inquire about the cost.
Bright Pattern is available in 4 different packages:
You may need to contact Bright Pattern’s team to know about their pricing.
Several businesses have switched from traditional call center solutions to contact center solutions in recent years. This way, agent-customer interactions are changing and enterprises are achieving bigger benefits. A few of them are mentioned below.
Customer needs and demands keep changing. In order to keep up with the market pace, you need to be available in all possible ways to your customers, to avoid churn.
You will only spend one for the initial investment to set up an omnichannel solution. But, you can optimize agent utilization, reduce the number of calls that customers will make to get support, thereby, reducing customer grievances increasing the opportunity of retention.
Imagine a customer getting instant support they need, without having to wait for long. They can simply use chat, video call, voice call or social media to get support. And that easily makes them feel valued.
An omnichannel contact center solution is in fact an easy way to learn the behavior and interests of your customers. You can simply study them on different channels they use, predict their needs and meet their expectations easily.
Overall, setting up a contact center solution with omnichannel support can be effortless when you opt for the right solution provider.
While you may have a good number of reasons to set it all up yourself, these solutions make your task even more easier and cost effective. We’d like to recommend you to prepare a checklist of your needs and match them with the providers we’ve mentioned on this list.
Choose the right omnichannel support for your customers and start building a brand that they can rely on.
Related Articles
An omnichannel call center is a platform that provides customer services across multiple channels like phone, email, chats, social media, and via other mediums.
Some of the most common benefits include improved customer satisfaction, increased efficiency, consistent customer experience, and better data collection.
Call centers usually make use of software like CRM systems, omnichannel platform like Mitel, workforce management tools, VoIP systems, and customer service software like Zendesk or MirrorFly.
And omni-channel communication software integrates different communication mediums into a single platform thus allowing customers to switch between channels easily for communicating with agents.
A CRM in omnichannel manages customer interactions and data across different channels thus offering a unified view of customer information for consistent agent-customer service.
Multichannel contact centers offer multiple communication channels, but they often operate independently. Whereas, omnichannel contact centers integrate these channels into a single platform to provide a seamless customer experience.
An omnichannel tool is a service that integrates various communication channels like phone, email, chat, social media, and other mediums into a single platform, allowing businesses to manage and track customer interactions effectively.
Alexander
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This guy is a blogging freak. He craves to blend the finest words to deliver meaningful, informative content in the most engaging way. This dude loves to craft content on tech blogs with a thorough piece of information. When he’s not writing, researching, or editing, you can catch him riding into unknown terrains and scribbling quotes.
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