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Blog » Communication » Top 10 Best Enterprise Instant Messaging Software + Platform In 2025
Gone are the days, where employees needed to run to other departments in person or wait on trunk calls or stare at the email inbox to get a simple update. People are now able to get in touch with others just as they think about it. Instant messaging software has changed it all!
An employee can directly send out a message to another employee in another part of the world. These days, people don’t even want to be in-person at an office to get things done. We are all connected with enterprise instant messaging software and calls and everything goes on seamlessly.
This is even more crucial for bigger organizations. Every minute counts and messaging apps leave no gap in getting things done the way people want it. They can get updates, give instructions, send out files, conduct meetings, host conferences and what not?
Now, if you are running a business and running it big, or planning to, we’ll talk about the role of instant messaging platforms here. This article will take you through
Well, these basics are quite enough for now. We’ll look into more interesting information on IM platforms as we go along this article.
Table of Contents
Let’s first start with the ‘Why’.
We all use a messaging app these days and we very well know it has changed our lifestyle over the years. Everything is accessible with just a ‘send button’ away.
But on the professional front, the benefits for organizations that use IM as a primary channel for internal communication are surprisingly huge.
An Instant Messaging platform can change the way people in your team operate on a daily basis. Directly messaging a person or getting into a group conversation creates a sense of belonging within the team.
Eventually people feel inclusive to contribute their skills, discuss solutions and brainstorm ideas without even being present in-person.
This might also be surprising for you – a few of us introverts never really raise our hands to express opinions in meetings. But IM apps have become the comfort space where we could give our best through texts.
No anxieties 😨, no stammers 😶🌫️and no awkward faces 😦, you know?
With IM platforms, people can make quick decisions. We’ve experienced the traditional communication methods at least once in a lifetime, and we know the silos. ‘Waiting’ can be overwhelming, Communication gaps can be intimidating and this might bring up tests of patience as the project timeline keeps ticking.
But IM platforms save us from these hurdles. It just lets people talk to each other in a fraction of time and get anything and everything done within minutes, literally minutes.
Real-time communication has a proven record of fostering a sense of ownership and involvement among employees. Since people can interact anytime with anyone across the organization, they seem to get everything they need instantly to get a task done.
This access to resources excites and motivates people to take up their roles a bit more seriously to prove their skills and capabilities.
Plus they’ve got colleagues they can chitchat with and feel connected informally, and work together with fun.
Most companies these days are moving towards a more flexible and dynamic work environment and instant messaging plays a major role in this shift. Whether it is in-office, remote or hybrid work models, people can use this technology to feel connected to their teams, no matter where they are.
Plus, AI is in a boom, and there are a lot more to expect from instant messaging platforms , when it comes to increasing productivity and interactivity among employees.
You could use it all to create a fun and engaging workplace communication experience.
In a nutshell, instant messaging platforms can change the way you run your team, how people collaborate and deliver projects. So, that’s the major reason why you can use an instant messaging platform for your team communication.
Here are our top five enterprise instant messaging platforms: Microsoft Teams, Slack, Google Chat, Zoho Cliq, and Discord.
The Most Secure Team Messaging App
When we talk about Microsoft Teams – it’s this amazing cloud-based tool that’s been fine-tuning the way we work since 2017.
Microsoft saw how much people loved chatting and collaborating online, so they jumped in with their own instant messaging platform.
In Teams, You’ve got real-time messaging to keep the conversation flowing, video calls that make you feel like you’re in the same room, and easy file sharing. It’s perfect for keeping your team connected, whether they are all in the office or spread across the globe.
Pricing:
Teams are available in 3 different pricing plans:
Highly Flexible App For Team Communication
If you are reading about team communication apps, there are a million chances you know Slack already.
Fun fact: Slack actually started as a way for some game developers to chat while they were building a game. But the twist was, their chat tool ended up being way more popular than their game!
One of the best things about Slack is, it plays nice with pretty much every other app or plugin out there. You can give your teams a full fledged communication experience along with the tools they use on a daily basis.
Our favorite is the trello extension, where most of the chats can be converted into tasks and we can see it all as a gantt chart. Amazing right?
Slack comes in 4 different pricing plans:
The Easy-To-Use Office Chat App
Google Chat is a communication platform developed by Google. It was initially launched as Hangouts Chat in March 2017. In April 2020, it was rebranded to Google Chat, expanding its features to enhance team communication and productivity.
What we loved about Google Chat when we tested it for months is its seamless integration with Google Workspace apps, including Google Drive, Calendar, and Meet. It made it all efficient about file sharing and scheduling.
We also were impressed with its robust security features and its plans to incorporate AI to take team communication to the next levels.
The Team Chat App With A Sleek & Smooth Ui
Zoho Cliq is a game-changing team communication and collaboration platform launched by Zoho Corporation in 2017. It boasts over 270 million monthly active users as of 2022 with its intuitive interface, real-time messaging, and seamless integration capabilities.
Some of its recent updates have introduced intelligent conference rooms, live events hosting, and a robust developer platform for building custom internal tools and automating workflows.
Whether your team is in-office, remote, or somewhere in between, Zoho Cliq is sure-shot your ticket to building a more connected, efficient, and engaged workplace.
The Friendliest App For Team Messaging
Discord, a communication platform that’s been the favorite particularly for techies since its launch in 2015. Originally developed by Jason Citron and Stan Vishnevskiy as a solution for gamers, Discord has evolved into something much bigger now.
It has basically become a go-to hub for all sorts of communities around the world, already accommodating an impressive 150 million monthly active users.
The platform’s cross-platform accessibility and user-friendly interface are big selling points, making it easy for people to stay connected whether they’re on their phone or computer. Whether you’re looking to build a community, collaborate with colleagues, or just chat with friends, Discord offers a robust set of tools to make it happen.
Discord comes in 2 different pricing plans:
Now, you know these apps are great. But they are still third-party apps and you will not have all the control over these platforms.
The other way around, you can build team messaging apps on your own. No, we assure it’s not going to be as overwhelming as developing from scratching, writing all the codes and stuff.
Rather, there are pre-built solutions that let you build your own instant messaging for business for internal communication, quicker, smoother, and secure.
Ready to explore time-saving solutions?
We tested the top enterprise instant messaging software solutions and ranked them based on performance, scalability, and ease of use. This guide can help you decide whether to choose a pre-built app or a platform that lets you build your own solution in just minutes.
MirrorFly is a leading CPaaS (Communications Platform as a Service) provider that offers a full package of APIs and SDKs for integrating video, voice, and chat features into any web or mobile app. With this enterprise instant messaging solution, you can curate and create a team communication app just as you plan it for your team.
The key highlight of this solution is – it is 100% customizable. You can personalize it as much as you can to deliver the exact experience you dream of giving to your customers. Amazing right? Plus, you’ll get the fullest access to its source code, allowing you to white-label your team messaging app or enterpise instant messaging
The security – it’s all robust and tight with built-in protocols and compliance. The twist here is, MirrorFly also lets you add any number of security layers to shield your app string as you want it.
Where Can They Improve?
Twilio offers a cloud-based communication platform that lets developers use APIs to build apps that can make and get phone calls, send and receive texts, and do other communication tasks.
These tools help teams work together better. They’ve got some amazing features like group chats, sharing files, and video calls. Businesses of any size can use Twilio because it grows with their needs.
But if you compare it to MirrorFly, you might need tech expertise to set up and customize Twilio to fit your needs.
What Can They Improve
Apphitect is a Dubai-based real-time communication solution that specializes in creating custom enterprise messaging solutions like real-time chat, video and voice APIs and SDKs.
They work closely with clients to understand their specific requirements and build customized solutions to deliver the exact app you dream of.
Like MirrorFly, Apphitect also offers solutions that are customizable and white-label. You can add your own company colors, brand elements and logo to make your app built with their solution like it was built completely in-house.
Rocket.Chat is a team communication platform that anyone can use for free. It lets teams message , share files, and have video meetings. Companies can host it on their own servers so they have more control over their data and security.
Because Rocket.Chat is open-source, companies can make it fit their team communication needs. They can also connect it to other tools they use. This makes it great for businesses that need something specific. Self-hosting might need more tech know-how than cloud options like MirrorFly or Twilio.
Areas for Improvement
Cometchat provides APIs and SDKs to add chat, voice, and video to business apps. It’s a CPaaS company. Their products can grow with your needs and keep your platform secure. They offer things like end-to-end encryption and follow the rules set by regulators.
Cometchat’s chat API has features like group messaging, file sharing, and typing indicators. These features can make team collaboration better.
The platform also gives pre-built UI components and ways to customize. This helps companies create a branded way to communicate.
Choosing the right instant messaging platform for your enterprise involves careful consideration of several key factors.
Let us discuss each one of them:
A reliable instant messaging platform for enterprise should support different ways to communicate to meet various business needs. This includes:
Enterprise Instant Messaging Platforms that offer these different ways to communicate don’t just improve teamwork. They also make sure all team members can join in the way that works best for them, based on the situation and what they prefer.
Security plays a crucial role when choosing a team chat solution because companies often share sensitive information through these platforms.
You should keep an eye out for these key features:
As your business grows, its communication needs evolve, making scalability a critical factor in choosing an instant messaging software.
You can consider:
In summary, selecting the right instant messaging platform requires a thorough evaluation of its communication capabilities, security features, and scalability.
By considering these factors, enterprises can choose an enterprise chat platform that not only meets their current needs but also adapts to future growth and challenges.
On the whole, we’d recommend you building your own instant messaging platform for your team. Because, with a pre-built solution, it can be done quickly and you can be free from security breaches and limited customizations in third-party apps.
Particularly, we’d insist you to go with MirrorFly or Apphitect for their unlimited customization options and their flexibility to handle changes without compromising on the performance and security of your apps.
Besides, they’ve also got a wide range of features your teams will enjoy using, thereby creating a more productive and engaging workplace environment.
If you’ve got queries, you can post in your comments and we’ll take quick time for research and revert as early as we can.
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An instant messaging platform is a real-time communication service that allows users to exchange text messages and other content instantly over the internet. These platforms monitor users' online status and display their availability, enabling people to know when others are ready to chat. Through instant messaging, users can engage in synchronous conversations, meaning the communication happens immediately as messages are sent and received.
A company needs an enterprise messaging app to streamline workplace communication and boost operational efficiency. These apps enable instant messaging and file sharing, fostering better collaboration among team members and improving project outcomes. They also help deliver faster customer service and support. Beyond communication, enterprise messaging apps provide secure data handling that complies with regulations like GDPR, protecting sensitive business information.
Popular instant messaging platforms are Discord, Flock, Microsoft Teams, Pumble, Telegram, Blink, Clariti, Google Chat, and Slack, which are used in an office setting for team communication.
You need to check if the instant messaging solution you choose has all of these core messaging features to ensure that the chat platform you build is both engaging and reliable.
To choose the right instant messaging platform for your enterprise,
Mohamed Asar
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Hi, I'm Mohamed Asar, an enthusiastic live streaming expert. I love blogging and discussing the latest technological advancements trending in the market. I'm particularly curious to learn more about contemporary developments in educational streaming platforms and deliver them to audiences like you.
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