10 Best Customizable Chat Software For Enterprises Of All Sizes!

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Effective communication is the key to success for any enterprise in this tech-savvy and fast-paced digital era. When businesses are relying on basic messages for their workplace productivity, it is time to enhance the communication mode by switching to more options. 

Because a customizable in-app chat platform can offer a range of features from single and group chats to audio and video calls to other personalized benefits that help enterprises streamline internal collaboration and productivity. But, there are plenty in the market that make it challenging to choose the right one.

Hence, to help simplify the process, we have curated the list of the top 10 customizable communication software that has been adorned by many enterprises, which we will see in the blog post below. So, let us not wait any longer and head straight to the:

What is Custom In-App Messaging Software?

Chat software also known as an instant messaging application or a chat application is an app that helps users to communicate with each other in real time in web chat rooms. Also, a chat app can be used either on a web browser or a smartphone and helps users to send instant messages, audio, or voice calls to anyone around the world, just like they would do in person. 

And these days, businesses or organizations are using customizable chat SDKs to quickly build a personalized self-hosted chat solution so that they can include features they need, take full control of the app data, and host apps on their own premises. 

Examples of some chat applications are FB, WhatsApp, WeChat, and Slack. 

Examples of Tailored Messaging Applications

We saw how essential chat software has become in today’s era for everyone around, from businesses small to large enterprises. It is because of the plenitude of benefits that it offers and the verticals it caters to those benefits across. Therefore, below are some of the most common use cases of a chat application:

1. Healthcare: A messaging solution can help connect doctors, caregivers, medical staff, and patients virtually to leverage instant patient-care anywhere and anytime. From appointment scheduling to online consultations to sharing medical reports and prescriptions, patients can eliminate no-shows with the help of chat apps.

2. Education: Usually an online video chat platform can make learning interactive and engaging as it seamlessly connects teachers and students through the app’s different communication capabilities like text, voice, and video. Further, you may add seminars, webinars, conferences without any glitches.

3. Insurance: It is possible to simplify the claim process, settlement details, paying premium and coverage, downloading relevant documents with the help of a chat app as many insurance companies have made use of in-app communication strategies in their platform. Indeed, many chat solutions support third-party integrations to simplify claim processing. 

4. Recruitment: Messaging apps are proven to be a helping hand in the recruitment sector by creating a more personalized experience for candidates. Further, candidates can seamlessly connect with HRs, and receive updates on their interview schedules, and HRs can book schedules for interviews and collect feedback. 

5. Social/Dating: Chat applications in the dating sector can enhance user communication and engagement. As it helps users to find the perfect match, and connect with them to learn their yes-no’s, preferences, and interests with the help of instant messaging, voice, and video calls. 

Thus, we saw how an instant messaging solution for enterprises can benefit if they render their services in these categories. With this information on hand, our next heading is why should a business need a chat app.

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Why do you need customizable messaging software?

Well, there are several benefits of using business chat software or an enterprise chat solution, starting with:

1. Improved Collaboration: A chat service helps team members to communicate with each other effectively and supports utmost collaboration through options like file sharing, document sharing, and others. Further, a chat app records conversations and users can search their history for any inputs if required.

2. Plenty of Features: Right from 1-to-1 and group chats to video calling and audio messaging capabilities to push notifications and more, an in-app chat service offers features that are adored by many. Further, upon integrating a customizable chat solution, you can tailor features as you need.

3. Cost-effective Method: Using a custom chat platform alleviates the usage of phone calls, expensive hardware units, and travel expenses that was earlier the traditional approach for communicating with others.

4. Widespread Access: These days chat apps have proved to be a helping hand for remote work as teams who are spread across geographies can access chat software from anywhere and at any time with just an internet connection.

5. Dedicated Scalability: These days, real-time chat APIs come with a twin benefit of offering security and scalability when the user base grows. Along with these, they also ensure to provide ultra-low latencies at 99.999% SLA downtime, just like how MirrorFly’s scalable chat SDK offers for Android, iOS, and Web.

The above-mentioned points alone aren’t the benefits of using a secure instant messaging solution because there are plenty. And if you are interested in building one for your business, we would suggest you go ahead with chat APIs or SDKs rather than building chat software from scratch.

Because a chat SDK comes to you as a secure, scalable, and feature-rich option to build in-app chats in minutes. So, our next topic is, how a chat platform helps enterprises.

How does customizable chat software benefit enterprises?

So far, we have seen how a chat app is beneficial. In this section, we will see how chat software has become the most popular tool for enterprises who are looking to streamline their internal communication.

1. Improved Productivity:

A chat application can help teams to communicate with each other in real time by offering a platform for discussions and document sharing than in-person talks. Directly leading to increased efficiency and productivity.

2. Better Customer Service:

By instant messaging, audio, and video calling capabilities, enterprises can provide dedicated customer service. They can quickly resolve customer issues thus gaining loyalty and satisfaction. Plus, businesses can collect feedback via chat apps to improve their product or service.

3. Limitless Customizations:

These days, most of the chat apps offer limitless customizations like themes and UI kits, and some of the customizable chat server even allow businesses to take complete control of their call and chat features. 

Thus, by implementing chat software, businesses can benefit a lot in their team’s communication and collaboration aspects thereby increasing productivity and service. 

10 Top Customizable Messaging Solution Of 2024

Here is a list of the10 best customizable chat software for enterprises are MirrorFly, Apphitect, NextCloud, Mattermost, Chanty, Jitsi, Matrix.org, Zulip, Letschat, Wire and more. Each platform has its own unique set of features, pricing, and capabilities.

Let’s look at some of these listed platforms, check out their features and other details.

1. MirrorFly:

MirrorFly is one of the leading in-app communication providers of saas and self-hosted solutions that help developers to build highly interactive communication apps across the web and mobile for all major industries like healthcare, transportation, telecom, social/dating, gaming, fitness, fintech & more.

From offering over 150+ call and chat features like 1-to-1 and group chats, push notifications, group video calls, presence indicators and more to utmost scalability and low latency levels, our in-app communication APIs are the best in the market.

And when it comes to user privacy, we offer enterprise-grade security with strong E2E encryption protocols like AES, TLS, and SSL, and comply perfectly well with industry-regulatory standards. Above this, our self-hosted solution lets businesses build 100% customizable chat infrastructure or an on-premise chat solution for a one-time license cost. You can even hire a dedicated team of developers for integration and support.

2. Apphitect

If there is a provider in the market that offers complete customizations on in-app communication features, then it has to be Apphitect. It is one of the secure providers of video, voice, and chat SDKs that offer 100% customizations on all features to build Android, iOS, and Web apps. Further, their platform offers great scalability, 99.999% uptime SLA, high security, and latencies less than 100ms for a one-time license fee.

Plus, Apphitect’s white-label messaging SDK helps businesses to brand their chat apps using their logos, fonts, themes, and color to reflect their identity on all pages. And offer dedicated integration support to businesses if required.

3. NextCloud

It is one of the best self-hosted collaboration tools that is built to protect user data through sturdy security protocols and scalability factors. Its by-products Nextcloud Files, Nextcloud at Home, Nextcloud at Enterprise, Nextcloud Talk, and similar are the industry’s best. Further, the firm ensures control of data to businesses using different authentication mechanisms like SAML, Kerberos, and LDAP. 

Above this, it follows the concept of no-code or simply put less code development, and its sample codes are available on GitHub for developers. 

4. Mattermost

One of the best open-source chat software that is available in the market is Mattermost, which is brought to businesses as the “Highly Trustable Enterprise Messaging Application“. To the max, what it goes by cannot be denied as being an exceptional self-hosted and customizable open-source platform, it offers rich features, and great security, and gives the flexibility to be deployed on private cloud servers.

This chat platform is available on GitHub and offers an exclusive suite of documentation to developers for docker installations. Plus, the platform supports migration from other providers to their services.

5. Chanty

Chanty is more than a collaboration tool. From offering self-hosted platforms to exclusive customizations to an AI-powered team chat, Chanty allows getting more things done together. Their interface is a very clean SaaS app that consists of features like private messages, channels, search options, screen sharing, audio and video calling, and a timeline.

Additionally, their video calling SDKs are a hit in the market that is used to create conference calls and webinars that enterprises of all sizes would need.

6. Jitsi

A unique benefit of Jitsi is the existence of Jitsi Desktop for calls, chats, conferencing, file transfer, and other features, which do not exist in other peers. Being a 100% free and open-source self-hosted chat platform, Jitsi offers customizations and support to multiple platforms for user interactions. Their live chat has two projects in the name Jitsi Video Bridge and Jitsi Meet that are compatible with communication protocols like WebRTC for developing scalable and secure video conferences. 

Further, it makes call recording, live streaming, and encoding/decoding of videos possible.

7. Matrix.org

This self-hosted chat platform is unique in its nature, because it acts as a decentralized conversation medium that helps to replicate the messages sent to the servers from all active participants. With these, their encryption protocols are quite strong as they make use of cryptographic algorithms like Olm and Megolm for building chat rooms, chatbots, and direct chats. Thanks to their RESTful APIs that make it possible!

Though there are several pros to using this chat software, one prime drawback is that this platform is not available in the cloud.

There you go with the seven best customizable chat software in the market to meet your business needs. Time’s off!

8. Zulip

Zulip is self-hosted and 100% open-source software built by a larger number of developers than any other chat software.

Its uniqueness in features is the key to its success. Through this, you can organise your chats on streams and never miss important things.

Streams are nothing but channels, but in Zulip, whenever you subscribe to a stream, you can focus on the subheadings that are most relevant while avoiding the irrelevant ones.

Zulip is available on all platforms. Let it be Android or iPhone, Windows or Mac; even on Linux, it’s available to download.

9. Letschat

This is a completely free, self-hosted platform suitable for small and intimate teams. Let’s Chat made its presence known back in 2012 and is now a backbone for running and organizing small teams with out-of-the-box features.

Its programming languages are backed by Node.js and MongoDB and are available on Android, iOS, and the web.

Unlike other providers, Let’s Chat cannot be used by larger teams or organisations due to its limited number of features. But it can be a diamond in the rough in search of gold for organizing small teams at no cost.

10. Wire

Wire is the most secure communication platform trusted and used by the most security-demanding organizations.

Wire is well known for its security and compliance features that support the most critical infrastructure organizations in protecting their communication and data.

Most government communications are being passed through wire with end-to-end encryption protocols and advanced security features.

It’s available on Android, iOS, the web, and the desktop. Considering the pros of wire, any organization with critical user data should give it a chance.

Bidding Byes!

To conclude, we cannot deny the fact that the search and demand for the best customizable chat software are ever-growing as businesses start to recognize its importance in streamlining communication and customer satisfaction. And, the above 10 providers that we discussed are a great option to start with if you are looking to integrate chats into your apps.

However, if you need features, customizations, white labeling, security, and the best pricing in a single package, then the only wise option would be to choose MirrorFly. As we come to the market as the #1 provider of self-hosted SDKs with 100% customizations on 150+ features, and more for a one-time license cost. 

So, choosing wisely can help you deliver the best user engagement and experience possible. 

Frequently Asked Questions:

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